Shipping & Returns


FREE STANDARD DELIVERY! 

At ZIAN Kites Australia we offer FREE Standard Delivery to most locations* outside Europe and the UK!  You can expect your order to arrive within 3 – 10 days business days.   Additional charges apply for express delivery. 

All orders are dispatched from the Australian Warehouse.  Deliveries outside Australia may be subject to local Import taxes and other customs duties.  It is the purchasers responsibility to check fees prior to importing goods.  Zian accepts no liability for costs associated with importing goods.

For orders within Europe or United Kingdom please visit www.ziankites.com. 

RETURNS AND REFUNDS

At ZIAN, we are confident that you will be happy with your gear! But…. in the unlikely event that you aren’t, we offer a full refund.  All you need to do is contact us within 21 days of receiving your gear; and return the undamaged gear to us (at your own cost) in the original packaging and we will happily provide you a refund!!!

ZIAN Kites Australia handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.  Refunds will be processed promptly (on receipt of returned gear) and payment made by the same method that you made payment.  Refunds are at the discretion of ZIAN Kites Australia, exploitation of this refund policy or damaged gear may result in goods being returned to the purchaser without refund.

For our kites we use SBS101 double ripstop canopy from Sakai Techfibre (Japan)

Sakai Techfibre (Japan) is home in the top end acrobatic paraglider and spinnaker fabrics which are manufactured exclusively by Sakai Ovex in Japan.
For their SBS101 double ripstop kite canopy they use high tenacity polyester yarn manufactured by Toray Japan exclusively for Techfibre.
Toray Japan is a multinational corporation specialized in polymer chemistry. This makes SBS101 the ONLY full Japanese canopy on the market.
The canopy production is based on a new process that gives multiple benefits over conventional canopy.
The quality consistency from batch to batch is of a level we have not seen before.
Special attention is taken to avoid “chalking” of the canopy after some use, a visual problem seen on many kites on the market.
Rather than one sided coating, SBS101 has adopted a double sided multilayer coating technology for longer airproof canopy